Hague Protect Support
Frequently Asked Questions
Answers about our formulas, materials, shipping across India, and how to care for your sneakers the Hague Protect way.
Yes. Our formulas are pH-balanced and made for premium footwear materials including leather, suede, nubuck, mesh, canvas, nylon, vinyl, and rubber. For delicate napped leathers like suede and nubuck, use a soft brush and follow the care steps on the product page.
Hague Protect is built for sneakers and premium footwear — not generic household cleaners. Our cleaning and protection systems are material-specific, non-toxic when used as directed, and designed to clean without stripping color or damaging finishes.
Clean the shoe first, let it dry fully, then apply Shield Guard evenly and allow it to cure for about 24 hours before wear. Once cured, it helps repel water, mud, and everyday stains. For best results, reapply about once a month with regular use.
With correct application and curing, protection typically lasts 4 to 6 weeks under normal daily wear. Heavy rain, mud, or frequent cleaning may shorten that window — a light touch-up keeps performance strong.
Yes. Use our suede/nubuck-safe products and tools only. Avoid soaking, scrubbing hard, or using formulas meant only for smooth leather. Pair with a Premium Suede Brush and always test on a small hidden area first.
Orders placed before 12pm IST on business days usually ship the same day. Delivery across India typically takes 2 to 5 business days depending on your location. You’ll receive tracking once the order is dispatched.
Yes, international shipping is available on eligible orders. Overseas delivery usually takes about 7 to 12 business days after dispatch, depending on customs and destination.
We want you to be confident in your care kit. Eligible unopened products can be returned within the stated trial window for a refund. Opened or used products may not qualify — contact support with your order number and we’ll guide you.
Match the kit to your material: leather kits for smooth leather, suede/nubuck kits for napped finishes, fabric kits for mesh and canvas, and soles kits for outsole and midsole cleaning. If you’re unsure, message us on WhatsApp with a photo of your shoes.
Yes. Hague Protect supports bulk, wholesale, and corporate gifting with custom kit options. Reach out through Corporate Gifting or WhatsApp with quantity and timeline and our team will help.
Still need help?
Message our team for product advice, order help, or care tips for leather, suede, and sneakers.